Using the PC app why I can't connect. Contacting app store just spins too.

Answers

  • Freddy_FalknerFreddy_Falkner Posts: 42,770 Game Expert
    edited January 29

    @londonamber Hi and welcome, Have you tried changing your password recently ? Please see post below for information regarding this issue. You can try disconnecting your wifi while in the game for 30 seconds and then reconnecting to see if this helps, If not unfortunately the only fix for this error at present is to uninstall and reinstall the game, but if this is a mobile device you will LOSE any stored BOOSTERs or LIVES

    Thank you

  • Hey! Would you like to give us your opinion?

  • May_EdwardsMay_Edwards Posts: 74 Level 3

    you might want to clear your cookies and cache, and restart

  • Werner_CichyWerner_Cichy Posts: 25,480 Royal Legend

    Check the updates in any case. Also the microsoft store itself. This could also be updated.



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