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Hello and welcome, please check your device and game are up to date, if playing via a browser clear the cache entirely. Log out if possible and restart your device. Then log back in and see if this resolves your issue.
If still the same and playing via a browser, try using another browser to see if you have the same result.
@sidewayssimmy Hi and welcome, Please check your device and game are up to date, clear the cache from safari (important even though the app). Check you have a minimum of 2gb of free storage space. Restart your device and then see if this improves your issue.
thank you