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Hello and welcome to the sweet King Community.
Please can you show us another screenshot of what happens when you hit the green rectangle?
Doesn't it take you to the site to enter a new password?
If so, it may be that your browser settings are blocking the opening of the link, or if you have an antivirus, it may be blocking it.
We would need to know what happens when you follow that link.
Thanks and keep enjoying
@Freddy_Falkner Yes this is an ongoing problem for the last several days. I had to delete and reload the game (and hope that it would work). Today it is working on my home computer. There are reports on the discussion thread where this works for one day. I am unable to load on my Chromebook.
Can the Legends and above get Support to Urgently take a look at this matter ?