Help me reset my account password

crescent · February 2021

I am currently trying to reset my passowrd but after receiving the Retrieve password email, the link provided is invalid. It redirects to http://forgottenpasswordlink/

Please help

Freddy_ · February 2021

@crescent Hi and welcome, when you try to reset the password please try on a PC if possible as some mobile browsers will not bring the page to reset password up correctly

Thank you

Spinnifix · February 2021

Hello and welcome to our friendly community

Please go to Forgot Password and an email will come out and please follow it. Because you have to enter a new password. Confirm and send it. You can also enter your old password and confirm it again. Good luck

crescent · February 2021

https://community.king.com/en/candy-crush-saga/discussion/comment/1419221#Comment_1419221

Hi Freddy I am doing this on a laptop but it keeps on failing. The link on GET YOUR PASSWORD isn't working

Spinnifix · February 2021

https://community.king.com/en/candy-crush-saga/discussion/comment/1419231#Comment_1419231

Hi!

Then I would like you to go to contact. Write everything in there and they will help you further.

https://soporto.king.com/contact

Good Luck

hechicerilla · February 2021

https://community.king.com/en/candy-crush-saga/discussion/comment/1419231#Comment_1419231

Hello and welcome to the sweet King Community.

Please can you show us another screenshot of what happens when you hit the green rectangle?

Doesn't it take you to the site to enter a new password?

If so, it may be that your browser settings are blocking the opening of the link, or if you have an antivirus, it may be blocking it.

We would need to know what happens when you follow that link.

Thanks and keep enjoying

Freddy_ · February 2021

@crescent . Yes just tried it myself and is not working for some reason. maybe a temporary issue. Will pass this on

When i click on get your password nothing happens and cannot even right click and open link in new window

Thank you

TheekSeeker · February 2021

It's look like king.com websites doesn't working.

brent_doolin · February 2021

@Freddy_Falkner Yes this is an ongoing problem for the last several days. I had to delete and reload the game (and hope that it would work). Today it is working on my home computer. There are reports on the discussion thread where this works for one day. I am unable to load on my Chromebook.

Can the Legends and above get Support to Urgently take a look at this matter ?

Help me reset my account password

I am currently trying to reset my passowrd but after receiving the Retrieve password email, the link provided is invalid. It redirects to http://forgottenpasswordlink/

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