Disappearing Gold Bars

Wabbit101 · April 2021

Hi there

My gold bars keep disappearing. Do they expire over time or is it a glitch?

kiara_wael · April 2021

Hi and Welcome to our Community

Make sure Check app update - Log out game - Restart Device - Open game and Log in.

godam · April 2021

I also lost all the gold bar and restarted the device many times and logged out many times but without any results

Freddy_ · April 2021

~@Wabbit101 @godam Hi and welcome,

Try to see if the standard troubleshooting tips supplied by @kiara_wael help solve your issue

If not the community cannot deal with gold bar issues and you would need to contact customer support regarding this

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

Hope this helps

Answers