Why yall denied both of my Debit cards & will not let me use my Google points. Please respond.

Kayloni27 · April 2021

I really would like to know why yall denied my credit/ debit cards. There is money on all my cards.

aijaziqbal · April 2021

https://community.king.com/en/candy-crush-saga/discussion/335403/why-yall-denied-both-of-my-debit-cards-will-not-let-me-use-my-google-points-please-respond

Hi and welcome to the community.

Please try to check the information provided by you for your credit or debit card is correct. You may also contact our player support here.

https://soporto.king.com/contact

thanks.

Freddy_ · April 2021

@Kayloni27 Hi and welcome

King cannot deal with google play points for these you would need to contact google play.

Thank you

Crazy Cat Lad · April 2021

Hi @Kayloni27 and welcome to our Community!

Please note that all purchases are handled by the platform and not by King.

If you play on iPhone or iPad, all in-app purchases are made with your Apple-ID and Apple handles the transactions and payment details. On Android it's your Google Play account and Google who handles the purchases. On Facebook it's Facebook etc.

I would advise you to contact the platform where you added the payment details to check what the issue is.

Why yall denied both of my Debit cards & will not let me use my Google points. Please respond.

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