Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
lost all my lives, cleared my cache, now my gold is missing too
Answers
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To contact Player Support:
Open your Game , Select the gear wheel icon ,Select the “?” or Help Center , Select Purchases and Gold Bars , Scroll down to the bottom of the page and select Contact Us , Submit your claim and include screenshots if you have any.
or with this link
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Welcome to the friendly King Community.
Lives are stored locally in the device memory and can be lost for various reasons and you will find the details HERE.
On the other hand, if your game loses connection to the server, you will miss the Gold bars , and you can try to find a solution by following the steps below.
Check app update - Log out game - Restart device - Open game and Log in.
If you do not find a solution through the above steps you need to contact our player support. Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
For further assistance, please feel free to write back to us. We'll be happy to assist you.
Thank you.
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- playing on my pc
- Chrome wont allow me to go to Settings - Help Center - Purchases & Gold Bars, it does absolutely nothing when i hit that "speech bubble" & Ive allowed redirects
- stop telling people to "clear cache" because thats what got me into this mess in the 1st place
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