My 16 bars were taken when I asked to pay 10 more to continue play. play was not honored.

I've also had some issues with receiving gold

@Chaunb Hi and welcome,

If you continue a game it is 10 gold bars for the first continue, If you choose to continue for a second time that goes up to 16 gold bars. So did you continue a second time.

If not please contact customer support so they can look into your issue