Game is broken, can't even play the level

thatguycs · June 2021

I am currently on level 421 and it wont even let me start because I lose before I can make a move, so effectively I am stuck on this, surely this is a glitch in the game that needs sorting anybody else had this issue? Il attach a screen shot as it may help

Screenshot_20210610-112533_Candy Crush Saga.jpg

Freddy_ · June 2021

@thatguycs Hi and welcome,

What device are you playing on and will see if i can check the level, but had no reports of anything wrong with this level at the moment

Also Check you device and game are up to date , log out and clear the cache from your app store and restart your device and then log back in and see if this resolves you issue

Thank you

thatguycs · June 2021

Thank you, I've sorted it now, there wasn't a update available until I logged out which is weird, but the update seems to have sorted it!

LindQ · June 2021

We also pushed a fix for both this level and 1045 during the afternoon 😊

Game is broken, can't even play the level

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