I cant find anything to help me like your e-mail said

I cant find the Blue F for facebook on my game to see if my app has expired, as that is how you told me to fix my game so I can rec. my lives from my friends, I dont know why you cant fix this issue, everyother game fixes their glitches they dont just have ppl asking questions and you guys e-mailing us telling us to look for the answer so we can fix it, c'mon, Help me! This is a 2 week problem here now! Ready to pitch the game!