Hi @JeannieDolan! Another player was asking the same question on the amazon forum and this is the solution they proposed there:
When I click on help on the error message box it takes me to the amazon Appstore.
Hi and Welcome to our Community
Please check this page
I have reported this issue to the Gamer Team and they are looking into it already.
I will post any news or updates on this on this thread as soon as I hear anything from the developers.
I would like to know when the error on the Kindle Fire to access Candy Crush as folows "an unknown error occurred connecting to the Amazon Appstore" will be resolved
My Kindle Fire Serial Number is D025 AOAO 3196 027P
It would be appreciated if someone could advise on gow to resolve the following issie when trying to connect to Candy Crush
An unknown error occurred connecting to the Amazon Appstore"
I was following posts regarding candy crush failing on kindle fire HD. Issue resolved apparently...So it seemed as game played last evening. Today I have the same problem of game not starting! Grrr.
Hello and welcome
The link could help you further. Please always look for the update and clear the cache.
Thanks but still not working. Have reinstalled, rebooted. Just comes up with message that cannot connect to Appstore. Help or quit offered but I cannot get it to move forward.
Please send an email from this provider. Such problems can be solved there. Unfortunately not about us. You have saved an email address in your device and please contact the team there.
Have updated thread for Kindle 👇️
@Eleanor56 Hi and welcome,
Are you getting an error ? is it something like listed below as if so the CM has reported this to the game Team but of yet we have no news on any fix for this
I had the error message yesterday after updating. Then it appeared to be fixed, and game worked. Today same problem again!
@Eleanor56 Hi again
I know the CM here has reported this but it is unlikely we will get any news on this before Monday as it is the weekend. Think all you can do at the moment is be patient and hope we get some news of a fix, as seems all troubleshooting tips do not help with this issue
Hey! Would you like to give us your opinion?