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I purchased beginners bundle via Rs 159.00 debited ****

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cm8
cm8 Posts: 1 Newbie
edited June 2021 in Support

But beginners bundle not alloted for me


(EDITED by CM - Personal information) 

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Answers

  • kiara_wael
    kiara_wael Posts: 144,107 Candy Moderator
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    Hi and Welcome to our Community

    Please contact Google players Support Team

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  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,123 Community Manager
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    Hi @cm8 and welcome to our Community!

    Go to the page HERE and scroll down to "Android" to find how to ask for a refund from Google Play Store.

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  • Rhonda_P_Kinchen
    Rhonda_P_Kinchen Posts: 86 Pro Player 👑
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    @cm8

    Whoa!! Did you purchase through the game - (in-app purchase via Google Play Store or Apple Store) or did you purchase through "King Royalty" program online?

    I'm just curious, because they have definitely changed the booster packages recently. Seems we are paying more for less "boosters" (especially the more expensive "packages")... this when purchasing through the game. I have debated on purchasing through King Royalty online...but if this happened to you.. I surely won't be doing it.

    I've had something like this happen before in the Google Play Store, the amount wasn't quite as much but it was alot for me, thankfully Google CS was very helpful & I received my refund within 3-5 business days.

    I sure hope you get this straightened out asap.

    Good Luck!!🍭🍭

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