Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi @Tricia55 !
If you didn't get the reward from an event or bonus feature, please report this to Player Support.
You can email them directly from the game on mobile and the W10 app by going to the Settings in the right upper corner. Choose Help Center and the topic and you'll find 'Contact us' in the bottom.