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Why can't I connect to app store?
Options
Answers
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Hi and Welcome to our Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
If the problem remains the same, you need to follow the steps below.
You will find complete information HERE
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Hello
first of please don’t take offense but please check to see if it takes mobile data along with WiFi sometimes it depends on your service
next just in case do you have a card linked to the play store yet ? You need a card linked and I think a Apple or Samsung ID you need to be signed in too
if so make sure your card is updated and it’s compatible with the play store App
And that your password is correct for App Store
next make sure your date and time is correct and check your automatic time zone is correct
turn phone on or restart
Reset network settings
try signing out of the Apple ID sign back in if still not fixed
see if you need an update
mid all fails contact your phone or net service
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Hello 👋
Welcome to the sweet King Community.
I'm sorry you're having this problem. It has been under investigation for a long time. Some players managed to fix this by turning off the device's internet connections for a couple of minutes with the game open. Turning the connections back on everything worked fine. For others the solution was to switch from data to WiFi or vice versa. All the options you can think of are good to try. You can read more about this 👉 HERE.
Thank you and keep enjoying
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@kmack1908 Hi and welcome,
If the tips above do not resolve your issue you may find you have the long standing connection issue and if this is the case then you may need to uninstall and reinstall but if this is a mobile device you will LOSE any stored BOOSTERS and LIVES.
You can contact customer support to see if they can help with the issue first but fear this may be the only option
Thank you
