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Why not notify??

RHafeyRHafey Posts: 1 Newbie

I recently purchased a small package for 5. It included an hour worth of play on color bombs striped balls etc. unbelievable that it didnt say you need enough lives to carry you through the hour! After three minutes my lives were gone my package gone and my money gone… this was a big rip off! Im requesting a refund on this as I didnt get to use it.


  • kiara_waelkiara_wael Posts: 61,308 Candy Moderator

    Hi and Welcome to our Community

    Sorry to hear that you have not received the items that were purchased!! King Community does not deal with the Purchase issues as the query includes your personal details!

    You can find all info about refunds and broken purchases 👇️

  • Hey! Would you like to give us your opinion?

  • Freddy_Freddy_ Posts: 68,478 Crushing Legend

    @RHafey Hi and welcome.

    Unfortunately the community can not deal with purchase issues as it contains your personnel information

    Please email Player Support directly from the game.

    When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

    Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

    or alternatively you can use the contact us below but you need you game ID for this

    Hope this helps

  • maryjane117maryjane117 Posts: 536 Level 3

    King support is usually really quick to get your boosters back and sometimes give you extra. I have never had a problem with them. Hope it works out!

  • arwen777arwen777 Posts: 1,297 Level 5

    @RHafey I'm sorry this happened to you, but I don't think that you can get a refund for that! From what I understand, you got all the boosters you purchased. If something was missing from the bundle, you could ask for your money back. But there wasn't. 🤷‍♀️ It's unfortunate that you didn't notice the absence of unlimited lives on the bundle you chose, but I doubt that the company will feel guilty about that!

  • Crazy Cat LadCrazy Cat Lad Posts: 11,384 Community Manager

    Hi @RHafey and welcome to our Community!

    The Lives are needed in order to play and every time you fail a level you will lose a Life.

    The game has 5 in-game Lives that reload every 30 min. and to be able to play when you're out of Lives you can either purchase more Lives or ask for Lives from friends.

    Some of the bundles also includes Unlimited Lives for a certain amount of hours, which means you can play as much as you want during that time.

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