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@torrevieja Hi and welcome,
You are not missing anything this happens most of the time for those at the last levels. Features have no use at all as impossible to complete. Numerous calls for this to be changed but has not been yet. Maybe eventually they will change this for those at the last levels
If the event or quest target is complete, you will be rewarded. This is the rule, but you do not have any new levels left, and at that time you have been awarded the prize, they have no such plan 😊
In some cases, even if you complete the event, the claim option does not pop up, so events should be monitored.