Not getting what I paid for

Ms_Stephanie3281 · August 2021

I spent the total of $1.06

for something that cost only .99$ and haven't received it. This has happened way to many times and was wondering why does that happen

kiara_wael · August 2021

Hi and Welcome to our Community

Any questions or issues with Google Play Points or any other payment methods on your Google Play account, please contact Google Play Support directly.

Google Play handles all transactions and purchases in all your games and app on Android devices.

Ms_Stephanie3281 · August 2021

I'm not understanding what does Google Play Support has to do with me not getting what I purchased

bjeanne62 · September 2021

I bought 100 gold bars. I tried 3 times to refill games - the game took my 9 bars but did not give me the plays.

Ms_Stephanie3281 · September 2021

They're going to tell you to speak with Google Play Support

Crazy Cat Lad · September 2021

Hi @Ms_Stephanie3281 !

Your receipt that you posted states "GOOGLE" which indicates that you play on an Android?

If you play on an Android device and therefore make all in-app purchases through Google Play Store with your Google Play account, it's Google who can refund you any broken or non-received purchases.

Find how to ask for a refund or report an issue with a purchase on all platforms here:

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

Crazy Cat Lad · September 2021

Hi @bjeanne62 and welcome to our Community!

Please find help for your purchase issue on the same page as above HERE.

Not getting what I paid for

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