Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Lost Gold Bars
Answers
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Hi and Welcome to the King Community
Please email Player Support Team
If you play on mobile, go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
If you play on Facebook on a computer then send an email from here. Don't forget to add your Game User ID to the email so Player Support will find your game.
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You could try your luck with support (select "Problems with purchase" and then "Purchase items are not received") but the truth is it's not certain that you'll get them back @gimligal. 😟
As for the freezing of the game, you might want to take a look at the following links:
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I had the same problem on Monday 9/13/2021, twice in a row! I stopped playing for a while & figured it was game issue.
I'm searching here to find a way to request them back and found your post. Good luck to you, hope you are able to get them back. Wish me luck as well. If they didn't cost real money, I wouldn't care 😋
