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I can't log in

Golnoush_M

Golnoush_M Posts: 3 Newbie

September 2021 in Support

I want to log in to my account in Candy Crush Saga, but I see this👇️ error every time. I'm on Windows 10.

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Best Answer

kiara_wael Posts: 142,534 Candy Moderator

September 2021 Answer ✓
https://community.king.com/en/candy-crush-saga/discussion/comment/1802981#Comment_1802981

Hi and Welcome to the King Community
Please check this page for help
https://community.king.com/en/blog/discussion/247421/having-loading-crashing-or-connection-problems-on-a-windows-10-game-app
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Answers

Spinnifix Posts: 24,600 Sweet Legend

September 2021
Hello and welcome is that the browser version? I'll give you the moderator. @kiara_wael
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kiara_wael Posts: 142,534 Candy Moderator

September 2021 Answer ✓
https://community.king.com/en/candy-crush-saga/discussion/comment/1802981#Comment_1802981

Hi and Welcome to the King Community
Please check this page for help
https://community.king.com/en/blog/discussion/247421/having-loading-crashing-or-connection-problems-on-a-windows-10-game-app
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Golnoush_M Posts: 3 Newbie

September 2021
I tried all the steps in the guide but it didn't work.
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arwen777 Posts: 1,394 Level 5

September 2021
@Golnoush_M you should read the following:
https://community.king.com/en/candy-crush-saga/discussion/326865/there-was-a-connection-error-try-again-in-a-bit
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kiara_wael Posts: 142,534 Candy Moderator

September 2021
https://community.king.com/en/candy-crush-saga/discussion/comment/1803284#Comment_1803284

Hi @Golnoush_M . For Windows 10 try make Reinstall the game .
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Golnoush_M Posts: 3 Newbie

September 2021
https://community.king.com/en/candy-crush-saga/discussion/comment/1803319#Comment_1803319

I did but it's not working yet
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