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Lost gold bars and mega chocolate box

knitsafghansknitsafghans Posts: 49 Level 2

Several days ago I tried to claim a completed mega chocolate box. It repeatedly hung. Then it deleted my gold bars. Then it told me the time to claim had expired. Please credit me the 150 gold bars I lost plus one mega box. Thank you.

Answers

  • kiara_waelkiara_wael Posts: 66,575 Candy Moderator

    Hi and welocme to the King community

    For the purchase that you didn't receive, please check HERE how to get that refunded or compensated.

    If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

  • Hey! Would you like to give us your opinion?

  • knitsafghansknitsafghans Posts: 49 Level 2

    I did not purchase the bars. I won them in game. Also won the chocolate box. Need them put back in my account They were deleted due to a game glitch of some sort. I did get infinite lives for a while during it oddly but didn’t particularly want them. Please credit my account.

  • knitsafghansknitsafghans Posts: 49 Level 2

    Also I already tried player support. I got a form email then no further response. Is there a phone number or so direct channel? I’m ready to quit the game in frustration.

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