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My FB account was Hacked
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Good morning,
My Facebook account was hacked yesterday. I have created a new account. Unfortunately, the history of my Candy Crush activity did not come with me and I am starting all over again. I was on Level 5441 under my previous account. Here is my new FB info:
I'm hoping that you can sync my account to that level so that I can continue without starting back at Level 1.
Thank you for your consideration,
Janice Lagace
Answers
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Welcome to the King Community.
Because your Facebook account has been hacked, you have lost your original game progress. In that case you can manually set the game progress to the new account by contacting our player support and follow the link below to get the steps.
If you do not get a solution from player support, please let us know again.
Thank you!
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My Facebook account was hacked on 7/24/21, I tried everything I could to get my levels back on Candy Crush but I could not retrieve anything, and I was pass level 9000, I did start a new game on 10/2/21 with a new Facebook account, which I am now on level 2326, I really wish I could get back my levels
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Welcome to the King Community.
Yes, it will be possible and you will reach level 9000 😃However, to do this, all progress on your new account will be deleted and you will automatically have 2 stars on each level. This means that none of your items or higher scores will be transferred, but you can continue from the new account where you left the old account.
If you are interested in doing this, please let me know.
Thank you.
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Ok 😊Please follow the steps below to contact player support directly from your game.
Go to the game's Start Menu, then Settings - Help Center - Problems with my game - Game did not save - Contact us and send them an email.
Please also confirm there on which level you want your account restored.😊
