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appiera
appiera Posts: 88

Level 3

edited October 2021 in Support

Good morning. After making a purchase (bars) for Candy Crush Saga on facebook, on my credit card I found numerous charges not authorized by me by Google pay. Why does this happen? how do i get my money back ???

Best Answer

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    edited October 2021 Answer ✓

    Hi @appiera !

    If Google Pay have charged you with purchases you don't recognize, please contact Google directly.

    All in-app in games and apps on Android devices and handled by Google Play and only Google Play will then have access to your payment details. Please email Google Play Support to check what happened and how to get a refund.

Answers

  • kiara_wael
    kiara_wael Posts: 157,390

    Hi and welcome to the King Community

    Since all purchases need to be requested and then also confirmed. You will also need to enter your password, pin or similar to get the purchase go through, for this reason accidental purchases do not usually get refunded.

    You can reach out directly to Google etc depending on what device you play on and ask if they can refund the purchase, but please be aware that they may deny your request of the reasons above.

  • appiera
    appiera Posts: 88

    Level 3

    That is precisely the problem. I have not entered any PIN or code and have never purchased on Google Play. I play from the PC and on FACEBOOK and the only purchases I have made are those on this platform, destined for Dublin, of which I keep the receipts. I have never received confirmation messages for these purchases. I'm sure!!

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    edited October 2021 Answer ✓

    Hi @appiera !

    If Google Pay have charged you with purchases you don't recognize, please contact Google directly.

    All in-app in games and apps on Android devices and handled by Google Play and only Google Play will then have access to your payment details. Please email Google Play Support to check what happened and how to get a refund.

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