Can’t Retrieve progress

Yvonnero08 · October 2021

I can’t retrieve my progress, when I go to log in my password doesn’t work. When I go to change it I click the link from the email only to get an error page. How do I get help?

hechicerilla · October 2021

https://community.king.com/en/candy-crush-saga/discussion/352604/can-t-retrieve-progress

Hello 👋

Welcome to the sweet King Community.

Sorry you have this problem. It was detected a few days ago and we are waiting for information from the moderators. Some players resolved this by notifying tech support directly from the game.

Hope you can solve it

Thank you and keep enjoying

kiara_wael · October 2021

Hi and Welcome to the King Community

Please email Player Support directly from the game on mobile.

First make sure the game is connected to Facebook or a King account so the game can be restored on an account.

Then go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send an email. Don't forget to mention what level you were on!

Yvonnero08 · October 2021

I don’t have the ability to access the start menu. I can’t log in, it won’t accept my password and when I go to reset it. I click the link on the email and go to an error page.

hechicerilla · October 2021

Again the same problem.

@aijaziqbal @kiara_wael , @Sukanta_Biswas @bearwithme

Sukanta_Biswas · October 2021

https://community.king.com/en/candy-crush-saga/discussion/comment/1852659#Comment_1852659

Most likely the link is not working for a temporary issue or there may be another temporary issue. Can you ask for the direct link by contacting Player Support?

Also I am also going to check from my game if there is any problem in the link😊

Thank you @hechicerilla 🥰

Yvonnero08 · October 2021

Ok sounds good, how do I get the link from Player support?

I’ve found it hard enough finding this space 😂

Sukanta_Biswas · October 2021

https://community.king.com/en/candy-crush-saga/discussion/comment/1853373#Comment_1853373

You can contact our player support by clicking HERE. You will find the link from Player Support in your Email inbox😊

hechicerilla · October 2021

https://community.king.com/en/candy-crush-saga/discussion/comment/1853373#Comment_1853373

👉 HERE

Good luck 🤞

Can’t Retrieve progress

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