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All Stars - Oops! Looks like you don't have access to this page
Crazy Cat Lad
Posts: 13,472 Community Manager
We had some issues with web page to submit your info in All Stars US.
This has now been fixed and you should be able to submit your info.
If you still get this error message or the "Error 404/ You have already submitted your info", then please refresh the page and try again.
If you have any further issues with the page or submitting your details, please let us know on the page here.
Best Answer
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Crazy Cat Lad
Posts: 13,472 Community Manager
This issue should now be fixed. If you still aren't able to submit your info, then please email Player Support so we can submit it manually via email.
Go to the Settings in the game's upper right corner and choose Help Center. Choose a topic and then 'Contact us' in the bottom of the page.
Answers
Received a message this morning when I logged on to submit info for the tournament finals. Clicked to the page and all I get is an error. Help please?
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0 · 1Helpful Woah! Sweet Love HahaHi @jesterpester !
Thanks for the heads up on this. I will report it right away.
If the issues persists, please le me know!
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1 · 1Helpful Woah! Sweet Love HahaThanks. The pop-up message is gone from the game now that I clicked on it and the link is no_cuid so I don’t see it resolving unless a new link is sent.
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0 · Helpful Woah! Sweet Love HahaI am qualified for the semi-Finals. Twice a pop up says King needs more information from me before the semi-finals. Both times I click on the link and select enter and it says page error or my information has already been submitted which is not true.
HELP!!
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0 · 1Helpful Woah! Sweet Love HahaSame thing happens for me when I clicked it.
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1 · Helpful Woah! Sweet 1Love HahaWelcome to the King Community.
We have already received Reports of such problems and this may be a temporary error. We will let you know as soon as we receive any new information.
Thanks!
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0 · Helpful Woah! Sweet Love Hahahttps://us.v-cdn.net/6030983/uploads/J74QYHGICM4W/screenshot-2020-03-16-at-10-29-05.png
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0 · Helpful Woah! Sweet Love HahaWelcome to the King Community.
We have already received Reports of such problems and this may be a temporary error. We will let you know as soon as we receive any new information.
Thanks!
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0 · Helpful Woah! Sweet Love HahaAs you can see, our CM will report the issue to the studio and the problem will be solved😊
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0 · Helpful Woah! Sweet Love HahaI would think King will send me an email when this problem has been resolved.
Thank you
Justin
*****
(EDITED by CM - Personal information)
Game ID 1330611343
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1 · Helpful Woah! Sweet 1Love HahaI received the same message…please reply back when fixed please. I can’t enter the necessary information for the all star challenge
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2 · 1Helpful Woah! Sweet 1Love HahaHi @jdubdj Please, edit your comment and remove personal data, for your security reasons the community do not want personal data such as email to be published.😊Keep an eye on this thread or your notifications, we'll let you know here as soon as we get any new information.
Thanks!
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0 · Helpful Woah! Sweet Love HahaI have made it to the semi-finals for the USA Candy crush all-stars, I logged into the game today and it said it needed more personal information. When I clicked onto the link, it took me nowhere. It just gave me a 404 error. I tried to open Candy Crush again. The game did not ask for my personal again. I have not been able to enter my personal information. I am not sure of the problem. Please advise.
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0 · Helpful Woah! Sweet Love HahaI have made it to the semi-finals for the USA Candy crush all-stars, I logged into the game today and it said it needed more personal information. When I clicked onto the link, it took me nowhere. It just gave me a 404 error. I tried to open Candy Crush again. The game did not ask for my personal again. I have not been able to enter my personal information. I am not sure of the problem. Please advise.
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0 · Helpful Woah! Sweet Love HahaHi and Welcome to the King Community
Sorry for the inconvenience , this issue has been reported. Thank you
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0 · Helpful Woah! Sweet Love Haha