Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi and Welcome to the King Community
For the purchase that you didn't receive, please check HERE how to get that refunded or compensated.
If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!
Hi and Welcome to the King Community
For the purchase that you didn't receive, please check HERE how to get that refunded or compensated.
If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!
Hi @jules007 and welcome to our Community!
If the purchase doesn't go through, please make sure the app is updated first. Then force close the app and restart the device and try again.
If you still keep getting this issue, please email Player Support from the game's Settings and Help Center so they can take a closer look at the issue. Remember to choose 'Purchases & Gold Bars' as the topic!