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can't purchase anything

lumbruscogirllumbruscogirl Posts: 1 Newbie

I am unable to make a purchase


  • kiara_waelkiara_wael Posts: 71,352 Candy Moderator

    Hi and Welcome to the King Community

    Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

    Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

    If the problem remains the same, you need to follow the steps below.

    You will find complete information HERE 

    If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

  • Hey! Would you like to give us your opinion?

  • lindarklindark Posts: 2,200 Level 5

    Might I suggest you look into your payment method? Sometimes the issue is on this end instead of the game. Good luck!

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