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Lives disappeared when updating

MrsLipkin
MrsLipkin Posts: 1 Newbie
edited November 2021 in Support

When updating all my extra lives disappeared! Had over 100!! Can i get them back to be able to play??

Best Answer

  • kiara_wael
    kiara_wael Posts: 142,973 Candy Moderator
    Answer ✓

    Hi and Welcome to the King Community

    Lives received from Facebook friends are notifications sent in Facebook. They're held in your profile and delivered into the game once per notification.

    This means that if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.

    Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game.

    Check also the page here about the Lives.

Answers

  • kiara_wael
    kiara_wael Posts: 142,973 Candy Moderator
    Answer ✓

    Hi and Welcome to the King Community

    Lives received from Facebook friends are notifications sent in Facebook. They're held in your profile and delivered into the game once per notification.

    This means that if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.

    Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game.

    Check also the page here about the Lives.

  • betchiegrl29
    betchiegrl29 Posts: 9,370 Level 5

    Hello @MrsLipkin ,.. we wish you retrieved your extra lives by following the instructions stated above by our moderator. Please give feedbacks here how it went.. good luck

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