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In game purchases

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ncgirl0944
ncgirl0944 Posts: 2 Newbie
in Support

What is going on with in game purchases? I just lost a 66 game streak because I couldn't purchase my piggy banks or any gold bars :(

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Answers

  • kiara_wael
    kiara_wael Posts: 145,377 Candy Moderator
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    Hi and Welcome to the King Community

    Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

    Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.


    If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

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  • Lindark
    Lindark Posts: 5,681 Sweet Legend
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    Hi there, sometimes these errors are just common issues that we have from time to time when trying to connect. Sometimes it may be an error on your end, so be sure to check your payment method and try logging in and out. Good luck!

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