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Payment

kat2618
kat2618 Posts: 7

Level 2
in Support

Why won't it except my payment for more lives through facebook? I have tried everything I can think of and it keeps coming up "No money was taken from your account"

Answers

  • kiara_wael
    kiara_wael Posts: 160,089

    Hi and Welcome to the King Community

    Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in. and Please contact Facebook Play Support

  • Lindark
    Lindark Posts: 5,713

    I would also double check your payment method, make sure it is set up properly! Cheers!

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,121

    HI @kat2618 !

    I would recommend to email our Player Support so they can take a closer look at the issue.

    You can email them from HERE, please remember to choose "Purchases & Gold Bars" as subtopic and enter the same email address that you login with on Facebook for a swift reply.

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