Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hello @Kaokaorun , my F-5 team experienced that same issue once and now is working as it should.
How many times has that happened to you?
For any missing rewards or purchases, please email Player Support directly from the game or you can contact them Here, you need you game ID for this
If on mobile in your game:
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.