Progress changes every time I close the game

KylieD · February 2022

Hi, every time I close the game, I automatically move to the beginning of the next episode. This started happening after I accidentally deleted the app and reinstalled it. When I signed back into my King account, something didn’t sync properly and I have been having the issue since then. It means that I cannot compete in any of the weekly or episode competitions. How do I rectify this?

farm_lad · February 2022

Hello there,I'm not to sure about this but I know some people who might.you should talk to a game moderator for the awnser.it is unusual for that to happen.i deleted the app once and reinstalled it again but what's happening to you didn't happen to me

farm_lad · February 2022

Does this help.?

kiara_wael · February 2022

https://community.king.com/en/candy-crush-saga/discussion/363686/progress-changes-every-time-i-close-the-game

Hi and Welcome to the King Community

After updated game open it and play any level , closed the game and open again .

If you suddenly are back to level 1 or the game has been lost, check HERE how to get it restored.

KylieD · February 2022

Thank you farm_lad and kiara_wael. I have followed the instructions from kiara_wael and have submitted a request via the contact us tab on the topics page.

Progress changes every time I close the game

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