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Cannot purchase anything - Candy Crush fails to contact store

kznailz
kznailz Posts: 2

Level 1
in Support

I am unable to purchase anything in Candy Crush - I get the error message "Failed to Contact Store".  This only started a couple of days ago and is VERY frustrating (although probably saving me lots of $$).  I have more than enough gold bars but need to buy hammers and switches.  Nothing seems to work.  Please advise

Answers

  • _Elsa_
    _Elsa_ Posts: 37,297

    Hi kznailz, there are quite a few glitches at the moment and the studio is trying to find some resolutions.  It might have affected the purchasing.  No one else has reported this yet here but I will keep my eyes open for the next couple of days to see if anyone reports this purchasing issue.

  • kznailz
    kznailz Posts: 2

    Level 1

    Hi kznailz, there are quite a few glitches at the moment and the studio is trying to find some resolutions.  It might have affected the purchasing.  No one else has reported this yet here but I will keep my eyes open for the next couple of days to see if anyone reports this purchasing issue.

    Elsa,I am having this issue on a LG V30 Android phone. I also tried to buy the gold bars in my bank with no success (just the blue circle going round and round - no final error message). Unfortunately in trying to trouble shoot it I lost all the prizes I had accumulated - really upsetting! I just tried to buy hammers on my Microsoft Surface and had no issues.
  • Franciet52
    Franciet52 Posts: 2

    Level 1
    Me too. I can't even use my available  gold bars to purchase boosters.
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    hello @Franciet52

    We all have our favorite apps and we use them daily. Over some period of time, the cache will pile up, and you may notice the app is running slow or freezing or crashing frequently. 
    That often happens when we are using some of the most popular apps such as Facebook, king games etc. Once you delete the cache, the app will work normally.
    Here is what you need to do:
    Go to Settings
    Tap on Apps (App Manager, Manage apps, depending on the Android device)
    Find the app candy crush saga
    Next, tap Clear cache
    Tap Force stop
    Go back to the Home screen and launch the app again.
    please send me feedback  :)
  • palesa_sedutla97
    palesa_sedutla97 Posts: 5

    Level 2

    It still won't load store

  • palesa_sedutla97
    palesa_sedutla97 Posts: 5

    Level 2
    Screenshot_20220219_012509_com.king.candycrushsaga.jpg

    Still can't access my store or use Golden bars

  • Julie_Martino
    Julie_Martino Posts: 11

    Level 2
    https://community.king.com/en/candy-crush-saga/discussion/comment/2054126#Comment_2054126

    I'm having the same issue on my Android

Hey! Would you like to give us your opinion?

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