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Why does it keep telling me no internet connection was found

Eddie_Frost
Eddie_Frost Posts: 2

Level 1

Why does it keep telling me no internet connection was found when I click the link on the screen of the new format....if I didn't have an internet connection I would not be sending you this message or playing the game?????

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi Eddie- Thanks for posting on King Care. I am sorry that you have been experiencing this error message. Let's try and get you back on track :-) 

    Which model of device are you playing on? 

    Let me know and I will share some troubleshooting steps :-) 

    Have a sweet weekend! 

  • Eddie_Frost
    Eddie_Frost Posts: 2

    Level 1

    I am playing on a laptop...through facebook......it updated to the mobile app looking version where the screen is smaller and the daily spin wheel is gone......the fish are so slow moving....it just flat out sucks.

  • LibertyChelle
    LibertyChelle Posts: 7

    Level 2

    I am on an Amazon fire Tablet. Everything was fine, but about 4 days ago, the game, Which I play on king.com, Stop the allowing me to access the store. It says there is no internet connection. There most certainly is an internet connection, And I am in fact writing this to you using that connection.

  • LibertyChelle
    LibertyChelle Posts: 7

    Level 2

    I entered the above comment too soon. I am having the same problem on all Candy Crush games. Help!

  • LisaLNZ
    LisaLNZ Posts: 2

    Level 1

    I have had this problem for a while. I “cannot connect to the internet”! What’s the solution?

  • LisaLNZ
    LisaLNZ Posts: 2

    Level 1

    Oh I have somehow fixed my problem- the game is different when connected to the internet!!

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