Game freeze after tap here to skip

man709394man · March 2022

Screenshot_20220330-173327_Candy Crush Saga.jpg

After I finish the mission and tap the tap here to skip button, it freeze in this screen. This is the second time I face this issue, last time I kill the app and restart, I lost my progress on this level as well as the strike. I don't want to face the same issue(break the strike, lost the progress), is there any other ways to fix it?

Sorry if any typo as English is not my first language

Tess92 · March 2022

https://community.king.com/en/candy-crush-saga/discussion/367442/game-freeze-after-tap-here-to-skip

Hello!

Have you tried turning the device off and on again? Try turning it off for a few seconds and then turning it back on.

man709394man · March 2022

https://community.king.com/en/candy-crush-saga/discussion/comment/2123781#Comment_2123781

You mean reboot my device(btw I am playing on Android)? But it just the game freezing not the whold device🤔. I believe it will work but I am afraid that the progress will gone and I need to play it again....

Tess92 · March 2022

https://community.king.com/en/candy-crush-saga/discussion/comment/2123794#Comment_2123794

You don't have to uninstall the app otherwise you will lose the boosters, just turn off your phone. Sometimes it can happen that after an update the game freezes.

I also leave you this post hoping it can help you

https://community.king.com/en/candy-crush-saga/discussion/354606/%EF%BB%BFgame-freezing-when-level-ends

man709394man · March 2022

https://community.king.com/en/candy-crush-saga/discussion/comment/2123803#Comment_2123803

Well... I restarted but it happen just like last time. The progress of passing this level is gone as well as my win streak... Anyway thank for your help❣️

Tess92 · March 2022

https://community.king.com/en/candy-crush-saga/discussion/comment/2123826#Comment_2123826

Unfortunately when a level crashes the only way is to restart it. This can be very frustrating but you will see that you can get your winning streaks back.

💕

Game freeze after tap here to skip

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