Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
When I try to make a purchase, it says "no money was removed from your account". I am playing in Facebook. It used to connect to Paypal to make my purchases but it's not working now. I tried logging out and in again on Facebook but that did't help. Please let me know how to fix this. Thanks!
Hi and welcome to the community.
Please try to clear the cache/ history of your browser. Also see that your device date and time is correct. If the problem still persists, you need to contact player support directly from the settings of your game application. You may also use the below link to contact player support.
To find your user id.
Thanks and have a lovely day ahead
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You can check that page that I hope you can understand to read and follow them :
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🍭 Have a nice and safety day! Sugar Crush! 🍭