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Why cant i use my gold bars to make in app purchases?

KaseyM
KaseyM Posts: 13

Level 2
edited June 2022 in Support

I can't make purchases from the in app store either it just buffers around and around and will not allow me access at all...PLEASE HELP! If I get stuck or need to buy something to keep my game going I can't.. this has been happening for the past week πŸ™„πŸ€”πŸ˜Ÿ

Best Answer

  • Lindark
    Lindark Posts: 5,713
    Answer βœ“

    Hi there, it sounds like your app may not be connected to the internet. Are you able to try signing out of your account and back in to see if this helps? Cheers

Answers

  • Alienscar
    Alienscar Posts: 16,461
    edited June 2022

    Hello @KaseyM if you use Windows 10 please check the discussion linked below

    https://community.king.com/en/candy-crush-saga/discussion/374171/%EF%B8%8F-%EF%B8%8F-%EF%BB%BFpurchase-issues-on-windows-app-via-microsoft-store

    Alternatively if you are seeing the message "Connection Error" then please check the discussion linked below. Please note there is currently no fix for this error other than deleting and reinstalling your app. This 'fix' will delete all of your boosters.

    https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit


  • Lindark
    Lindark Posts: 5,713
    Answer βœ“

    Hi there, it sounds like your app may not be connected to the internet. Are you able to try signing out of your account and back in to see if this helps? Cheers

  • KaseyM
    KaseyM Posts: 13

    Level 2

    Hi Lindark, thank you for your suggestion...I have done a few things that were suggested in FAQ. I have cleared cache, signed out and back in and restarted my phone as I am playing on my Samsung mobile. This has helped fix it temporarily after several tries but everytime I stop and restart play after a few hours it happens all over again..it's so frustrating. I now check before I start to play as I can tell when I click my gold bars, the store or try to purchase boosters and the circle pops up and just keeps buffering. I shouldn't have to trouble shoot everytime I want to play as it is time consuming and takes away from my game time. So if my app is not connected could you please tell me how I might be able to fix that? And why is it happening? Lol sorry for long rant πŸ˜‰πŸ˜Š

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