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👫 Introducing the New “Friends” Tab - More Info HERE
🍫 Have a Fun Break this November with KitKat 🍫 - More Info HERE
No reward after watching video
Beedog
Posts: 9
Level 2
in Discussions
Has anyone else watched the advertising videos to get additional turns after a game is over and not gotten the reward? At least 20 times I have watched the first video and get extra moves and then I watch the 2nd video and after the video plays I get a message that the Video is Unavailable. I am getting very frustrated that I watch the advertisement and get nothing to show for it.
Comments
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Quite a few people have complained about the 'video unavailable' message @Beedog but our Moderators don't seem to understand what is going on and just provide cut and paste answers about making sure your app is up to date, or contact Player Support for your lost reward, or adverts are just a test so don't worry
None of that will work as the problem is obviously part of the software otherwise it wouldn't generate the 'unavailable' message.
All we can do is wait and hope King fixes the issue, if they ever realise there is an issue.
