All boosters disappeared. How do I get them back

All boosters in my candy crush saga game disappeared, I had total over 100

thank you

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Answers

  • CezdiamondCezdiamond Posts: 6,514 Community Manager

    Hi Debbie!- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.

    Let's make things right again so that you can all enjoy your sweet adventures! I will send you all a private message so that I can check your account, please click on the envelope icon in the top right hand corner of your screen.

    As soon as you get back to me we can get this sorted :-)

    Have a Candy Crushing week!


    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • Hi Debbie!- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.

    Let's make things right again so that you can all enjoy your sweet adventures! I will send you all a private message so that I can check your account, please click on the envelope icon in the top right hand corner of your screen.

    As soon as you get back to me we can get this sorted :-)

    Have a Candy Crushing week!

    I too lost all my boosters. I had more than 500 of them. On each one. Please help me restore them some how.
  • holly567holly567 Posts: 1
    I have now lost all my boosters around four times and it happend again today. i had almost 150 on each one. is there anyway i can get these back?
  • AabdulmAabdulm Posts: 1
    I had lost all my boosters.. Help plzz
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