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Why am I not getting F5 awards on my ipad
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Best Answer
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@lalopez6715 I had to delete a lot of stuff to get it to backup.
Lack of available memory space can affect not only Candy Crush, but the device itself. Candy Crush requires 2GB or more of RAM to work correctly. If you had to delete stuff just to backup this is not a good sign. Saying that I would expect your device to show other symptoms other than just your F5 issue. Running slowly, crashing and freezing are general signs of lack of memory.
That is probably your best option, but as you know you will lose all of your saved boosters.
I guess you are already aware, but please remember to restart your device in between removing and reinstalling the app.
Also clear the browsing history of Safari and delete everything you can to maximise your memory space.
The standard response on here when someone doesn't receive the rewards from a feature is to tell them to contact Player Support. Problem is we are also told that King don't generally replace items that we win from playing the game.
Answers
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Hi @lalopez6715 ! 🌸
As you have already noted, that is a graphic error. The yellow bar indicates that you have to receive the prize, but in reality if you check the actual sum of the points it is not 7000. In these cases the only solution is to wait to reach the score of 7000 as it will be counted in the background and only then will you be able to get the prize.
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the counter did get to the 7000 points I am getting the award on a different device but every time I try to get the awards on the iPad it dies not work. I started double checking the points to make sure the scre was 7000. again as i mentioned I can get the award on an android device but not IPAD
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Hello Lisa sorry it has taken me so long to respond, but I have been in A&E
@lalopez6715 but other f5 awards for different teams are not working either
I am a bit confused by this. You can only be in one F5 team at a time.
You can only claim the rewards once as far as I know as well.
