Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
This has always happened since I started playing candy crush on my iPad. After I started, it always starts at 500 on my iPad and my phone now, but it didn't really matter much to me since it didn't do it on my facebook app since I mostly play it on facebook. However, after an update (I assume), it starts at 500 every time now.You probably last played Level 500. In mobile, it actually remembers the last level played.
But since you stated you also play on facebook, this situation is quite unusual. Did it happen recently? Before, did it work as normal?