Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
I believe that reinstalling the game app should help solve the issue. This can sometimes happen when the game app loses connection to our server, and the only way to solve this is to reinstall the game app.
This will mean that any saved lives and boosters will be lost, but at least we'll solve the connection issue 😉
Let us know how it goes after trying it.