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Candy Crush Saga "An error has occurred. We're doing our best to fix it, please try in a moment.

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245

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  • Henry_Hm_Chan
    Henry_Hm_Chan Posts: 112 Level 3
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    Dear Elsa, same Candy Crush loading problem for all 4 browsers: Chrome, Firefox, Opera, Edge. And I just tried a few other Facebook ids and all have the same problem. So it seems to have nothing to do with account or game progress.

    I played Candy Crush Jelly and I found no problem. Logon just now and everything is fine.  

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  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager
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    Hello everyone! Thanks for flagging, may I ask where you are all located? 

    We appear to have a problem in Hong Kong and I wanted to check if this problem has spread to other locations? 

    Thank you! 

    Flag · Helpful Sweet Love Haha
  • Henry_Hm_Chan
    Henry_Hm_Chan Posts: 112 Level 3
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    Cezdiamond said there might be a problem with HK. I am located in HK, so I tried to play it using the standard VPN in Opera. It worked!! Loading is very slow, including the levels, but the play itself is OK. Try it guys...

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  • Wendy_Lee-2
    Wendy_Lee-2 Posts: 8 Level 2
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    Hi Henry, can you possibly upload a print screen so that we can see what's going on?  If you cleared the history, try logging out of Facebook and logging back in to see if this helps.  It has nothing to do with your gold bars or any purchases.  Sometimes you might get an error message if the team is working on the game but it shouldn't last as long as you are mentioning.  

    same here..problem existed in more than a week already
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  • Wendy_Lee-2
    Wendy_Lee-2 Posts: 8 Level 2
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    Dear Elsa, same Candy Crush loading problem for all 4 browsers: Chrome, Firefox, Opera, Edge. And I just tried a few other Facebook ids and all have the same problem. So it seems to have nothing to do with account or game progress.

    I played Candy Crush Jelly and I found no problem. Logon just now and everything is fine.  

    Agreed, I tried different browsers and still had the problem.
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  • Thomas_Tsang
    Thomas_Tsang Posts: 1 Newbie
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    I can play with window 7 with Chrome, but not with Mac with Chrome

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  • _Elsa_
    _Elsa_ Posts: 36,683 Sweet Legend
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    Yay!  Thanks for posting Henry to let me know that you have it working on Opera.  Always keep in mind that there is more than just Chrome out there.  I have 4 browsers on my desktop - Chrome, Firefox, Opera and Edge.

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  • Henry_Hm_Chan
    Henry_Hm_Chan Posts: 112 Level 3
    edited March 2018
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    Hello everyone! Thanks for flagging, may I ask where you are all located? 

    We appear to have a problem in Hong Kong and I wanted to check if this problem has spread to other locations? 

    Thank you! 

    Yes, I am from HK. The problem might be even with a specific ISP. I use Cable TV HK. The game played OK via Opera/VPN!
    Flag · Helpful Sweet Love Haha
  • Wilson_Chan
    Wilson_Chan Posts: 8 Level 2
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    Hello everyone! Thanks for flagging, may I ask where you are all located? 

    We appear to have a problem in Hong Kong and I wanted to check if this problem has spread to other locations? 

    Thank you! 

    From Tuen Mun Too :), I am using Netvigator
    Flag · Helpful Sweet Love Haha
  • Laysee_Loh
    Laysee_Loh Posts: 5 Level 2
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    Hello everyone! Thanks for flagging, may I ask where you are all located? 

    We appear to have a problem in Hong Kong and I wanted to check if this problem has spread to other locations? 

    Thank you! 

    Shatin, HK. Using Edge via Netvigator
    Flag · Helpful Sweet Love Haha

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