Dexter challenge confusing and not calculating. Dated 05/24/2018

Bcs1023 · May 2018

I am sorry but I am confused on what needs to be collected. The challenge says striped but the picture shows a color bomb.

Next problem is it shows me with 50 color bombs in the system but the system has stopped counting...

Also the system has also stopped telling me that I will be losing xxxx amounts of whatever the contest is when I lose a level.

Thanks

_Elsa_ · May 2018

Hi Bcs1023, I am assuming that you are referring to the new challenge with the planets. There is a glitch that has been reported to the King team. You can see another post here on King Care with the same issue: https://care.king.com/en/candy-crush-saga/dexter-challenge-isnt-operational-for-me#entry_164467

_Elsa_ · May 2018

Hi Bcs1023, I am assuming that you are referring to the new challenge with the planets. There is a glitch that has been reported to the King team. You can see another post here on King Care with the same issue: https://care.king.com/en/candy-crush-saga/dexter-challenge-isnt-operational-for-me#entry_164467

Ruth_Ann_Dey · May 2018

I have this question also and its been three weeks .

_Elsa_ · May 2018

Hi Ruth Ann, as you can see from what I wrote above the glitch has been reported to King and they are trying to resolve it so please hang in here.

tomtom · May 2018

This challenge is messed up.

I came in (first,second or third) last few times.

It doesn't pay off.

_Elsa_ · May 2018

Hi tomtom, this is a bad glitch and it has been reported so we are waiting for a resolution.

Benni_Jones · September 2018

Has this glitch been fixed yet? Twice now I have come in first or second and get nothing. Thank you!

Bcs1023 · September 2018

The glitch has been fixed. After a week or two after my question the problem was fixed.

Benni_Jones · September 2018

Bcs I am confused because just this morning I came in second and no prize. Do you have to be online in CC to get your prize?

_Elsa_ · September 2018

Hi Benni, yes you have to be online and also connected to Facebook.

Benni_Jones · September 2018

So if I'm not online and connected to Facebook, my prize is not awarded? Sometimes the time is up in the middle of the night, so I'm offline. Thanks so much for your time. What if I am connected to FB but not playing CC?

Dexter challenge confusing and not calculating. Dated 05/24/2018

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