Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⚠️ Need help? Check our FAQ:s first HERE
📩 Email notifications Customise your experience in the forum! HERE
📩 Email notifications Customise your experience in the forum! HERE
Unable to connect to Facebook
Julburroughs
Posts: 4 Newbie
in Support
I am so frustrated. I have tried all the steps to reconnect, but still am unable to on any device. All candy crush does is send useless automatic responses. It’s definitely not my device because I am currently playing on my father’s account which does connect from my phone. Plus I never get answers on this forum. Guess I just broke my candy crush addiction!
Answers
-
Hi Julburroughs, sorry for the delay in responding but thank you for writing us here at King Care. Are you still having this issue? There have been a lot of connection issues reported to the studio in the last couple of weeks and they are trying to find resolutions. So if you are still not able to connect please hang in there and hopefully they can resolve this soon.
-
Hi @a_bevington, they are going to ask you to troubleshoot so please choose the link below that you use for your game.
Browsers
https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update
IOS
https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device
Android
https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device
If the troubleshooting doesn't work, are you able to open the game? If so, go to settings and see if you can log out of Facebook. My suggestion is that you play the game through the Kingdom instead because there are less glitches than when you play on Facebook. You can read more about that here:
-
I’ve tried absolutely everything I can! I can’t log out and log back into my account as it comes up with “no internet” (happens on both wifi and off it), every attempt to connect to Facebook ends up with “sorry you don’t have access to the kingdom right now...”
I’m really frustrated by this as all the other king games on my phone are fine and this happened out of nowhere! -
Hi @s_bevington please forgive me for misspelling your name the last time I wrote you. I do not have the best vision and sometimes I cannot make out a letter clear enough. Which mobile device are you playing the game on? Did you try the troubleshooting from the links above? Have you ever considered playing the game through the Kingdom instead of Facebook. No glitches so far with the Kingdom. I haven't played through Facebook in months. Here is some information if you'd like to try playing through the Kingdom instead.Please let me know how you make out with all of this.
-
Hi @s_bevington, I am going to tag @Chicken_Slayer who is a Superstar. She might be able to offer you some help.
