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Candy Crush keeps crashing on Windows 10 app among other problems?

ScooterpieScooterpie Posts: 2,711 Legend
in Support

Candy Crush keeps crashing when I am playing a level on the Windows 10 app. The game simply disappears while I am playing it. The space ship boosters keep returning to the beginning. Boosters are getting stuck. Yesterday I could not uncheck the candy bomb. I would have to use a candy bomb in order to play.  Today I cannot select and use the wrapped/stripped candy booster. Is there a fix coming out soon? New levels are out but almost impossible to play them.


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Answers

  • ElsaElsa Posts: 31,109 Superstar

    Hi Scooterpie, it has already been reported to the studio and we are all waiting for a fix.  The Space Dash also has a glitch and they are working on that too.

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  • Kandi_WyattKandi_Wyatt Posts: 1

    Same issue!! It’s driving me bonkers!! 

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  • ElsaElsa Posts: 31,109 Superstar

    Hey guys, are you by any chance playing the game on a laptop because a couple of players have recently reported this so now I'm wondering if it's all a laptop issue.  Also are you playing with the installed version that came with Windows 10 or are you playing with the game app that you have to install through the Microsoft store?

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  • DrewDrew Posts: 1

    I am having this exact issue. I am on a Dell Optiplex 7050. Brand new. Plenty of RAM. i5 or i7 processor. Only other thing running at the same time is Chrome. I am using Windows 10. All updated. No antivirus other than Windows Defender.Not much else installed on this unit. Just got this a few months ago. It crashes only on this device using the Playstore app. No other devices have this issue (android, chromebook).

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  • matt224matt224 Posts: 1

    Hey guys, are you by any chance playing the game on a laptop because a couple of players have recently reported this so now I'm wondering if it's all a laptop issue.  Also are you playing with the installed version that came with Windows 10 or are you playing with the game app that you have to install through the Microsoft store?

    Same issue, desktop
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