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I cannot close the ads
Hi everyone š
We are happy to announce that the issue with not being able to close an Ad after watching it should be fixed! Please restart your device if the issue persists and make sure you have the latest game app version installed.
Thank you for your patience and have a Sweet day š¬š«
Same problem here. Please hurry to update app
same with me but it's n ot all the adds, some of them are still okay.
Thanks I'll follow the other conversation.
Hi and Welcome to the King Community
Thank you for the feedback. This issues has been reported Here
Occured the first time today morning, now I am always getting adverts in candy crush saga, which I am not able to close after seeing them to the end. The x for close the add is there, but doesn't do anything. But it is not happening whith all adds?
since this morning the video ads can not be closed after watching them. the only solution seems to be closing the Candy Crush app and start all over again.
I canāt x out of the rewards advertising. The screen gets stuck on the advertisement. The only way out is to close the game and reopen it without the rewards.
Thank you all for reaching out to us but sorry to hear it's due to an issue affecting your game play š
We have passed on your feedback regarding Ads not closing and waiting to see what comes out of it as the team is working on reproducing the issue and see why this is happening to some of you.
We'll keep you updated š
Same with me.
Yea very frustrating
If you are playing on an android device @chhetriakash624 swipe down from the top of your screen to make the navigation bar appear then press the back button.
Same here, itās very frustrating if you click accidentally!
I am stull unable to do that
I have the Same Problems with the ads and you have to leave the Game. No chance to stop this and Go on. Hope you fix this very soon.
I tries alot of time
Thank you for reporting , Please force the Apps and Log in again
I am having the same problem! Frustrated
Iām having the same/similar problem in IOS. The local area video ads count down then show reward granted. Clicking on the reward granted X does nothing. If you open a link in the video ad and go back it goes from āreward grantedā to ā2 secondsā and wonāt count down. I have to force close the game to get out of the ad. Iāve tried resetting my late model IPad, still happens on local ads.
Thank you for reporting , In a meantime please force the Apps and Log in again.
I canāt collect my rewards after watching food panda advertisementĀ
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Problem with IPad for ads. After watching the ad and your done, it freezes and wonāt exit to the game.
hi How I can pass level 290 It is so hard Please supporting me
Please recover my progress level after reset my phone
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection š
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
whereās my 30 gold bars after passing to level 6200 I fill cheated
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
We're aware of an issue affecting theĀ latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly ContestĀ progress isnāt updating Episode RaceĀ counter isnāt advancing Game progress resets to level 19,686Ā after closing and reopening the game Sync issuesā¦
Welcome to the Community š If youāre having trouble with your game, whether itās missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center š Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toā¦
