Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi and Welcome to our Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
If the problem remains the same, you need to follow the steps below.
You will find complete information HERE
Welcome to the King Community.
Can you show me a screenshot of the problem you are having when making the purchase so that we can explain the cause of your problem?
Also you can try to find the solution through the troubleshooting steps below😊
Check app update -> Log out game -> Restart device -> Open game and Log in.
Thanks!