Why i am unable to close the ads. - 🚫 Issue Fixed!

tatzlmaxl · August 2023

My adds are working correctly now - all the not working adds have vanished - I hope the problem is solved now.

Tyverbaby83 · August 2023

I found a way.. likely the apple update caused it. Regardless.. my gameplay is back to normal.

Allow your ads to be tracked - in your device settings. Enabling Limited Ad Tracking or changing your Ad ID may cause issues with in-game ads such as availability or seeing the same ads displayed repeatedly.We recommend having this option disabled for optimal performance.
For Android: Settings -> Google -> Ads -> Uncheck “Opt out of Personalized Ads”
For iOS: Settings > Privacy > Advertising -> Uncheck “Limit Ad Tracking”Please do not “Reset Advertising ID” on either device.

tatzlmaxl · August 2023

I have not done anything but all is working as usual now - maybe King solved the problem?

Eve18 · August 2023

Now you’ve fixed the issue. But I lost all my collected rewards in my profile!!!! I lost all the lives my friends given me too. What is going on? Please give me all my rewards & lives back to my profile. Wasted all my time playing this game for so long…..😭

wenmagne · August 2023

https://community.king.com/en/candy-crush-saga/discussion/comment/2742673#Comment_2742673

Same thing is happening to me! I am not receiving ANY rewards period!

QueenB · August 2023

Hi everyone 😃

We are happy to announce that the issue with not being able to close an Ad after watching it should be fixed! Please restart your device if the issue persists and make sure you have the latest game app version installed.

Thank you for your patience and have a Sweet day 🍬🍫

prezbucky · August 2023

I have this particular ad fail -- I close the ad, and the next screen is a glitch/freeze -- i cannot accept the reward, or go to the next ad. It only happens on this particular ad. I'm on an iphone, game and phone are updated.

Jksgan · March 27

https://community.king.com/en/candy-crush-saga/discussion/comment/2742608#Comment_2742608

I am on ios and nothing works. It's becoming a scam, makes us watch the ads and then we have to exit without the reward

Alienscar · March 27

More than being a scam @Jksgan I just thing that for a business as established as King it is just embarrassing that they they can't fix the adverts after years of having the same issue

inder007 · November 8

https://community.king.com/en/candy-crush-saga/discussion/comment/2745371#Comment_2745371

I have loosed the all coins because of the ads blocking, I am in last stage one candy need to be cleared so I watched ads but got stocked, I am uninstalling your game.

Why i am unable to close the ads. - 🚫 Issue Fixed!

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