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Keeps saying connection issues and I can’t send or receive lives, use gold bars to continue a game and I cannot participate in leaderboard. I tried updating app, Turing airplane mode on and off, restarting phone
No, your Gold bars will remain intact😊
Does that include gold bars?
Welcome back 🥰
We've seen your screenshots and are very sorry for the trouble you're having. As per your screenshot, your game app is having connectivity issues and since you have already followed all the troubleshooting steps but still not getting the solution, I think you will get the solution through app reinstall.
By reinstalling the app you will get the solution but you will lose all your saved boosters, saved lives and unsaved levels.
It will definitely depend on your decision as there is no chance of getting lost boosters or lives back.
Thank you.
Another example
I can’t
Hi and welcome to the King Community
Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in.
You will find complete information HERE
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The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
Hello, I played so hard and purchased lot of coins to get 300 coins in musical season task, I finished 8 and still have the 9 one and I can't see it, yesterday I checked I see that I have 36 hours to be done. What can I do now it is not fair at all
I completed 2 sets of levels, gold chocolate box, and finished all of my tapes earning over 100 gold bars. When I opened my game this morning, they were ALL GONE. I now have ZERO!!! I spend a lot of time earning those and would really appreciate if they were added back to my account. So upsetting!
Porque ya no dan vidas extras ni anuncios..?? Llevo en un nivel una semana.. INSOPORTABLE..
Why did you just remove the music event from the app?? I had 18 more hours to complete and was on my last 3 laps and it just disappeared. I spent so much time and boosters just so you can do whatever you want? You’re not doing these events fairly
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
