Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⚠️ Need help? Check our FAQ:s first HERE
📩 Email notifications Customise your experience in the forum! HERE
📩 Email notifications Customise your experience in the forum! HERE
Two different accounts are playing as one, how to fix?
My mom and I share a Kindle Fire Android Mobile device. When she logged out of my account and logged into hers, it looks like her account has synced with mine. She no longer has access to her game history, example being, all of her scores are the same as mine and she skipped about 400 levels. She uninstalled and reinstalled Facebook and Candy Crush from the Kindle Fire and her Android phone as well as cleared data from her computer but the issue still exists. How can she get back to her game with her account information?
Answers
-
Hi Nancyb- Welcome to King Care! I can understand your disappointment, let's get you and your mother back on track so that you can both continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.
Have a sweet week! :-)
-
Hi Celine- I have sent you a private message, I hope the problem is now fixed :-)I've got the exact exact same problem with me and my mom! She increased like hundreds and hundreds of levels, since she somehow sinked with my progress.
Can you please also help me with this? We would really really appreciate that!!
-
I have the same problem! All of my boosters and lives moved into my husbands account! How do I get my stuff back??Hi Nancyb- Welcome to King Care! I can understand your disappointment, let's get you and your mother back on track so that you can both continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.
Have a sweet week! :-)
